Delivery Policy
Same day shipping is guaranteed on weekdays for any order placed and paid prior to 14:00.
We use Royal Mail 1st Class for large letters and most small and medium parcels. Larger parcels may be sent by DPD, who require a signature.
UK FREE DELIVERY
Europe (All postal shipments outside UK are suspended pending the agreement of agriculture regulations between UK / EU
PACKAGING
We pack all our seeds in a heat-sealed and send in biodegradable strong parcels or envelopes. We are very conscious that your seed should not get wet so do please advise us of a dry place where parcels can be left, if there is a possibility that you will be out when they are delivered.
Packets containing 60 seeds or less are manually counted. Packets containing more than 60 seeds are measured on high quality, hyper- sensitive scales to ensure that you receive the correct amount.
We cannot accept postal orders or phone orders. The ONLY way to order seeds is online from this website.
If for any reason, you are not 100% happy with your order, then please get in touch via the contact form or via our email which is info@ancestryseedbank.com.
In the event that you are present at the time of delivery and the package/s are damaged we advise that you sign for the goods as 'Damaged' and contact us immediately.
Our customer's opinions and feedback are very important to us.
We would prefer you to let us know if you have any problems so we can help resolve.